Business Systems Project Leader


Jan 2006 - Jul 2007
Business Systems Analyst


Mar 2002 - Jan 2006
SAP Implementation
Project Business Rep


Jun 2001 - Mar 2002
Customer Services Contact Centre Manager

Jun 1999 - Jun 2001

Business Systems Project Leader (SAP CRM 4.0)

Indigolighthouse Group

January 2006 to July 2007

Leading business requirements, functional design and technical development of a significant CRM implementation aimed at replacing an existing out of support CRM implementation, utilising outsourced development and supply teams.

Indigolighthouse Group

Key Achievements

  • Implementation Partner Selection Committee Member
  • Vendor & Offshore Development Management (Quinnox, SAP)
  • Project Solutions Architect, incorporating full functional and non-functional system and process design
  • New CRM Implementation
  • Delivery of essential business process improvements.

Business Change Management

Implementing significant business & process change to the business including:

  • Business process remodelling in preparation for CRM business processes & systems

Responsibilities

  • Functional & Non-Functional requirements gathering
  • Process modelling
  • Business process re-engineering
  • Key stakeholder liaison & reporting
  • Functional Implementation Project Leader
  • Team Leader: 4 Business Analysts, 2 Developers
  • Workstream project planning & management
  • Offshore team liaison, including offshore site visits (Quinnox, SAP)

Methodologies

  • SAP ASAP
  • Prince 2

Software / Technologies

  • SAP
    • CRM 2.0
    • CRM 4.0
    • R/3 4.6c
  • Microsoft:
    • Office
    • Visio
    • Project
    • BizTalk