Business Systems Project Leader (SAP CRM 4.0)
Indigolighthouse Group
January 2006 to July 2007
Leading business requirements, functional design and technical development of a significant CRM implementation aimed at replacing an existing out of support CRM implementation, utilising outsourced development and supply teams.

Key Achievements
- Implementation Partner Selection Committee Member
- Vendor & Offshore Development Management (Quinnox, SAP)
- Project Solutions Architect, incorporating full functional and non-functional system and process design
- New CRM Implementation
- Delivery of essential business process improvements.
Business Change Management
Implementing significant business & process change to the business including:
- Business process remodelling in preparation for CRM business processes & systems
Responsibilities
- Functional & Non-Functional requirements gathering
- Process modelling
- Business process re-engineering
- Key stakeholder liaison & reporting
- Functional Implementation Project Leader
- Team Leader: 4 Business Analysts, 2 Developers
- Workstream project planning & management
- Offshore team liaison, including offshore site visits (Quinnox, SAP)
Methodologies
- SAP ASAP
- Prince 2
Software / Technologies
- SAP
- CRM 2.0
- CRM 4.0
- R/3 4.6c
- Microsoft:
- Office
- Visio
- Project
- BizTalk