Customer Services Contact Centre Manager / Team Leader
Indigolighthouse Group
June 1999 to June 2001
Key Achievements
- Training Programme Development
- Business Process Improvement Programme
Responsibilities
- People management (up to 18 staff members)
- Performance development plans & appraisals
- Call centre agent recruitment
- Training development & delivery
Methodologies
- SAP ASAP
Software / Technologies
- SAP
- CRM 2.0
- R/3 4.6c
- Microsoft:
- Office
- Visio