Customer Services Contact Centre Manager / Team Leader

Indigolighthouse Group

June 1999 to June 2001

Key Achievements

  • Training Programme Development
  • Business Process Improvement Programme
Indigolighthouse Group

Responsibilities

  • People management (up to 18 staff members)
  • Performance development plans & appraisals
  • Call centre agent recruitment
  • Training development & delivery

Methodologies

  • SAP ASAP

Software / Technologies

  • SAP
    • CRM 2.0
    • R/3 4.6c
  • Microsoft:
    • Office
    • Visio